Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your case must fall in these categories:

Damaged or Mislabeled Items

We cover replacements for damaged or mislabeled items. Please contact us with detailed description and clear photos within 30 days of delivery at support@swtnest.com.

Wrong Item Sent

We cover replacements for wrong item, design, or color due to a fulfillment error. Please contact us with clear photos of the incorrect item within 30 days of delivery at support@swtnest.com.

Order Failed to Deliver

If your order failed to be delivered due to wrong address or unclaimed order, we will notify you and give you an option to have the item resent with a charge for reshipping cost.

 

However, we do not allow return and exchange for these following cases:

Buyer's Remorse

We do not allow return and exchange because you do not like the item or you have changed your mind. We are a print on demand shop. Everything you order is custom-printed for you, so please make up your mind before ordering.

Size Exchanges

We do not allow size exchanges. As items are custom-printed for you, make sure your order is final. Also, please refer to the size chart to ensure you get the right size for your order.

European Union 14 day cooling off period

As we are a print-on-demand business, the European Union 14-day cooling off period doesn't apply to our products. Please make sure to make up your mind and get it right when ordering, as you are not allowed to return or exchange the items.